Returns/Exchanges: Our business model is different than regular retail – similar to some travel websites that sell discounted hotel rooms without initially revealing which hotel you’re bidding for. In exchange for our extremely low prices, we ask that clients be a little flexible in the area of fabric and color choice (rest assured however that we will do our best to fulfill your requested vision) resulting from availability of certain materials. If however, for any reason and within 30 days of receipt of the merchandise, clients wish to exchange unworn, undamaged clothing, Ruby Threads Clothiers will attempt a second order at 25% off our normal rate. This compromise-policy means that clients may have a second opportunity to get their order remade at a cost of 125% of the original bid, and Ruby Threads Clothiers is willing to share in the cost of a discounted re-make attempt. Full freight charges always apply.
-*The return or exchange of clothing that is ordered as a set of matching components (coat, vest, pants) making up a “suit” shall remain together to preserve their value as a two-piece or three-piece suit.